It represents our culture, our people and
our driving desire to be the best contact
center and BPO service provider for our
clients... hands down.
ePerformax Again Ranked Among
World's Top 100 Outsourcers
Since 2002, ePerformax has been building strategic partnerships with
Fortune 500 companies that require English-speaking inbound sales and
customer service, email, chat, website support and back office processing
services and delivering superior results in a very cost effective manner.
ePerformax is PCI certified and employs a Six Sigma approach to our processes
for maximizing performance and managing people which, along with a highly-
experienced U.S. and Filipino management team, enable us to achieve
exceptional performance results.
ePerformax has two locations in the Philippines with a combined 3000 seats
and will have a third near-shore location in Trinidad in 2011.
ePerformax takes its CSR initiatives seriously and focuses not only on external
programs that support education, but also internally on its employee “family.”
ePerformax Contact Centers & BPO has once again been ranked a Rising Star as
part of The 2010 Global Outsourcing 100®, in a selection process managed by the
International Association of Outsourcing Professionals (IAOP).
Teresa Hartsaw, president and CEO of ePerformax said the company is honored to be
named to The Global Outsourcing 100 for the second year in a row. “I have always
been proud of the ePerformax team, and we regard our inclusion in The 2010 Global
Outsourcing 100 as positive proof of our standing in the industry and the satisfaction
our Fortune 500 partners have with the level of customer service and quality that we
provide to their customers.”
“As the economy recovers, partnering with the world’s best outsourcing providers
and advisors will be more important than ever,” said IAOP Chairman Michael Corbet
and chair of the judges’ panel. “Being named to The Global Outsourcing 100 is a great
recognition, particularly given the strong competition, and these companies should
be proud of achieving excellence in outsourcing.”
The Red & Black eFund (employee fund) was formed in 2009 initially to assist and support employees and
their families affected by Typhoon Ondoy. The goal of the eFund is to have an organized effort for
collecting and distributing funds for the welfare of our team members and their families. The eFund also,
from time to time, supports other people in need due to hardships caused by calamity and natural disasters.
The eFund is managed by a committee of representatives from each department and client program who have a
strong presence within their group and a deep sense of our company’s core values.
In addition to the annual Family Day full of family celebration including fun and games, ePerformax puts on
a number of activities that promote “bonding” among employees and their families to create work-life
balance while contributing to the Red & Black eFund. eP Family BINGO was conducted during the first quarter
with proceeds donated to the Japan earthquake relief.
In May, another Manny Pacquiao live boxing fight will be hosted and open to all ePerformax
employees and family members.
Project READ is set to kick off its 2011 efforts by distributing over 800 books to the selected recipient
school in Silang, Cavite. The project targets 200+ students for hosting and facilitation reading sessions
while ultimately aiming to cover 400 students by the end of the school year. These 400 students will also
be coached to mentor lower grade-schoolers in their school, as a sustaining project of the school,
independent of sponsors and donors. Project READ plans to reach out to more schools in the neighboring
provinces of Manila by the end of 2011.
In partnership with local businesses in Manila and universities in Cebu, ePerformax promotes its Career
Maximization Workshop designed to help participants determine what career path best suits them, how
to write a resume and how to interview to get the job they want. This one day workshop
focuses on the dynamic and growing call center and BPO industry and is for those new to
the industry, as well as seasoned pros who are looking for new ideas on how to leverage
their skills and experience to grow their career.